Getting Started
First time users
Confirmation message
Combining items in a trade
General Services
Shipping
Shipping Methods
Lost shipping label
Packing guidelines
Tracking
Trade-In Products
Determining Product Condition
Payments and Pricing
Typographical errors
Check Delivery
Missing checks
Customer Service and Support
Via Email
Via Telephone
Submitting Feedback
Cancelling a Trade
GETTING STARTED
First time users
The Intermec Trade In Program offers you a fast and easy one-stop solution to get cash for your qualifying Intermec purchase. To get your rebate, follow these simple steps:
1. Purchase a new qualifying Intermec product.
2. Submit your claim.
a) You will immediately receive a confirmation email acknowledging the receipt of your claim, your claim number, and a reminder to submit your proof-of-purchase invoice(s) by fax, mail, or email. Print out a copy of the confirmation for your records.
b) You must submit a copy of your confirmation email and proof-of-purchase invoice with qualifying product price(s), and purchase date(s). Keep a copy of your confirmation email and proof-of-purchase invoice for your records.
3. Fax the confirmation email and proof-of-purchase invoice to 770-925-9064 or email to intermeccs@marketvelocity.com.
4. After the proof-of-purchase invoice is received and validated, within one business day, Market Velocity will email the pre-addressed, pre-paid shipping label.
NOTE: Please refer to the Terms and Conditions for promotion specific deadlines and requirements.
Back to Top
Confirmation message
You will receive a Confirmation Email message upon successful online trade completion. We recommend that you keep a copy for your records. This message will contain instructions on the next steps to complete your transaction.
Back to Top
Combining items in a trade
The Intermec Trade In Program requires a one for one purchase to trade ratio.
Back to Top
GENERAL SERVICES
Shipping
Shipping Methods
It is important to use our shipping label, as it will be used to expedite tracking, identification and processing.
Within one business day of validating your proof-of-purchase invoice, an email will be emailed to the address you provided while registering. This email will provide the steps for retrieving your shipping label(s), and contain embedded links. Simply click on the link and your prepaid, pre-addressed shipping label(s) will appear. A window will direct you on how to print out your label(s). Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes.
If you are shipping multiple items, please package each item individually and use the appropriate label for each item. It is important to use the correct shipping label for each individual item, as the label is used to expedite tracking, identification and increase the speed of processing.
If you experience technical difficulty in printing these label(s) or you lose your shipping instructions email, please contact customer service at intermeccs@marketvelocity.com or 1-855-545-2201.
Back to Top
Lost shipping label
If you have lost your prepaid shipping label, simply refer to your shipping instructions email and click on the link to print out another label. If you are experiencing difficulty printing your label contact customer service: intermeccs@marketvelocity.com with the following information for a replacement.
Name
Address
Email Address
Claim Number (from Confirmation email)
Back to Top
Packing guidelines
Please follow these guidelines when shipping your traded product:
You are responsible for packing your current product so it arrives in an undamaged condition and all product(s) must be in the condition stated by you in this transaction.
Be sure to remove printing consumables such as toner or ink cartridges and place them in a sealed plastic bag or wrapping.
Package the item(s) in a sturdy cardboard box designed specifically for shipping. To prevent theft during shipping, pack item(s) in a sturdy non-descriptive box using cushioning materials to keep the product secure during shipping. If "peanuts" or small form packing material is used, equipment must be bagged or shrink wrapped first to ensure no packing materials get inside the equipment. Please ensure that all products are packaged SECURELY in box without room to move. Newsprint is not sufficient cushioning material.
Remove or cross out any old shipping labels, including the original shipping barcode.
Tape all edges on the sides, top, and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment. We do not recommend using masking or cellophane tape. Shipping tape that is 2-3 inches wide should be used.
For US customers, call FedEx ground at 1-888-777-7330 to schedule your pick up or drop off the package at a regional shipping location. For Canadian customers, call FedEx ground at 1-800-474-9584 to schedule your pick up. Please inform the representative that you have a PRP label and the shipper number is 5392874. You may also drop off the package at a regional shipping location. Be sure to keep the tracking number for proof of shipment.
Back to Top
Tracking
You can find real time status of any package shipped via Federal Express by going to http://www.fedex.com/ and entering the tracking number provided on your shipping label.
Back to Top
Trade-In Products
Shipments of trade-in products must be made within 30 days of receipt of the shipping label. Back to Top
Determining Product Condition
The following general guidelines will help you decide what condition your product is in:
A product is Excellent if:
It is in excellent working condition and needs no refurbishment
It has had regular maintenance in accordance with manufacturer recommendations
The body of the product is clean (i.e., no smudges, ink marks, dents, stickers or scratches)
A product is Good if:
It is free from technical problems (i.e., it does not make noise or run slowly, is not missing pieces, does not have excessively worn parts, etc.)
The body of the product has only minor blemishes? (i.e., smudges, ink marks, dents, stickers or scratches)
A product is Poor if:
The product has no major technical problems; it turns on and is in working condition but has cosmetic defects
Not eligible for trade-in:
The product has major technical problems and/or will not power on
Specific product condition guidelines for printing devices:
A printer is Excellent if:
The printer is in excellent working condition and needs no refurbishment. The printer has been maintained within manufacturer’s suggested schedules, feeds paper properly, and has excellent print quality. The case of the printer and trays are clean (i.e., no smudges, ink marks, dents, stickers, or scratches) and are intact (i.e., no cracks, broken or missing pieces).
A printer is Good if:
The printer is in good working condition and needs only minor parts (rollers or separation pads) for refurbishment. The printer has been maintained within manufacturer’s suggested schedules. The printer has no technical problems (i.e., paper feeds properly from primary trays and does not jam, has no unusual noises, has excellent print quality, and has properly functioning control panel). The case and trays of the printer have only minor blemishes (i.e., smudges, ink marks, dents, stickers, or scratches). The case of the printer and trays are intact (i.e., no cracks, broken or missing pieces).
A printer is Poor if:
The printer has no major technical problems. The printer powers on, is in working condition, and can produce a test page. The printer has minor cosmetic defects and may have one or two cracked, broken or missing pieces that do not affect performance.
Not eligible for trade-in:
The printer has major technical problems (will not produce a test page, and/or will not power on, and/or will not feed paper through machine, and/or has a malfunctioning control panel). The case of the printer has large cracks, is missing most of the original trays, and/or has broken or missing pieces).
Back to Top
Payments and Pricing
Typographical errors
In the event that a product is listed at an incorrect value due to a typographical error or miscalculation by the database, Market Velocity, Inc shall have the right to refuse or cancel the transaction within seven calendar days after the date of the actual trade (see Terms and Conditions).
Back to Top
Check delivery
All checks are mailed via the U.S. Postal Service to the address designated in your transaction. Market Velocity, Inc. will issue your check no later than six to eight weeks after validation of your proof-of-purchase invoice and receipt and inspection of your traded product.
Back to Top
Missing checks
If you do not receive your rebate check within the check delivery period listed above, please send an email message to intermeccs@marketvelocity.com or call us at 855-545-2201 so that we can research the issue for you. Email is the preferable mode of communication to insure we can properly document communication.
Back to Top
CUSTOMER SERVICE and SUPPORT
Via Email
intermeccs@marketvelocity.com
Back to Top
Via Telephone
If you need further assistance, call the Intermec Trade In Program toll free number at 855-545-2201 between the hours of 8am-8pm EST.
Back to Top
Submitting feedback
Your comments and suggestions are important to us. Let us know what you think about Intermec Trade In Program by clickingintermeccs@marketvelocity.com.
Back to Top
Cancelling a trade
In the event you wish to cancel your trade, simply send an email that includes your name and claim number to intermeccs@marketvelocity.com requesting that your trade be cancelled. Market Velocity, Inc. will send you an email confirming the cancellation. You may be asked, but not required, to provide a reason as to why you opted to cancel the trade.
Back to Top